Shipping & Insurance
At Fine Interiors By Susan Inc., we ensure that all products are shipped fully insured, offering peace of mind at no additional cost to our customers. No matter the size or value of your order, your items are protected during transit, so you can shop with confidence.
Order Process
We strive to deliver your products as efficiently as possible. For most in-stock products, you can expect delivery within 7-14 business days. However, for special orders such as custom drapery, Roman blinds, seat cushions, or back-ordered items, additional time will be required. In such cases, customers will receive timely notifications along with tracking information to keep you updated on your order’s progress.
Return Policy
At Fine Interiors By Susan Inc., we want you to be satisfied with your purchase. However, please note that returns are only accepted within 30 days of receipt. Special or custom orders, such as window treatments or cushions, cannot be returned under any circumstances. All returned items must be in new, unused, and re-sellable condition, with all original parts included.
Before returning any item, you must obtain approval and receive a Return Merchandise Authorization (RMA) number. This number must be clearly noted on the shipping label and packaging. Any returns shipped without an RMA number will be refused. Return shipping is the responsibility of the client, and all return shipments must be fully insured by the customer. A 25% re-stocking fee applies to all returns, and a $10 repackaging fee will be charged for items returned without proper packaging.
Refused Shipments
If a shipment is refused and returned to Fine Interiors By Susan Inc. by the carrier, the client will be responsible for any return shipping fees, as well as the cost of resending the shipment. This includes shipments that the carrier is unable to deliver after multiple attempts.
Damage Claims / Shipment Shortages
If you receive a damaged item, you must report the damage within 24 hours of receiving the shipment. Fine Interiors By Susan Inc. will provide all necessary documentation to help with the claim process, but it is the client’s responsibility to initiate the claim with the carrier. Please retain all original packing materials for inspection by the carrier, as Fine Interiors By Susan Inc. cannot be held responsible if the packaging is discarded.
After reporting the loss or damage with the carrier, immediately contact Fine Interiors By Susan Inc. with photos of the damaged item(s) and packaging to proceed with the claim.
Special Orders / Custom Orders
Items classified as Special Orders or custom orders like window treatments and cushions cannot be cancelled or returned once placed. This applies to all custom-made and back-ordered items. We encourage customers to carefully review their selections before finalizing any special order to ensure full satisfaction.
Warranty & Liability Policy
All products sold through www.fineinteriorsinc.com are sold “as is.” Fine Interiors By Susan Inc. does not offer warranties on any products sold via our website. However, many of the products have their own manufacturer’s warranty, which can be referred to for any defects or issues.
Fine Interiors By Susan Inc. is not responsible for any damage or injury caused by the installation or use of products purchased from our website. Use and installation of any product are at the buyer’s discretion, and Fine Interiors By Susan Inc. assumes no liability for misuse.
Pricing
All prices listed on Fine Interiors By Susan Inc. are in CAD (Canadian Dollars) and are subject to change without prior notice. In the event of a pricing error, Fine Interiors By Susan Inc. will either refund the order or provide the option for the client to pay the price difference. We strive to ensure pricing accuracy, but we reserve the right to adjust pricing or cancel orders as necessary.